Custom digital products

All Flyingtime posters are custom-made digital products. Once work has started on your order, we do not offer refunds for change of mind, duplicate purchases, or unused files.

Before work starts

If you contact us before we have started preparing your poster, we may be able to cancel and refund your order. Please email us as soon as possible with your order details.

Errors and corrections

If we make a mistake in your final file, tell us and we will correct it. This includes issues such as a spelling error, missing detail, or formatting problem caused by us.

Customer-provided information

Please check your uploaded duty report and any names, dates, or other details before ordering. We are not responsible for errors in the information supplied to us, but we will always try to help with reasonable corrections.

Printing

Flyingtime supplies a print-ready digital file. We do not control your printer, paper, frame, colour settings, or print shop, so we cannot refund issues caused by third-party printing or framing.

How to contact us

For refund or correction requests, email us with your order details and a clear description of the issue. We will review it and respond as quickly as we can.